Privacy Policy

1. Introduction

Hintway, operated by Dyweb ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform and services (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Profile Information: Optional information you choose to provide
• Communications: Messages, feedback, and support requests

2.2 Analytics Data You Submit

When you use our Service to track your applications:

• Event data from your applications (games, software)
• User behavior metrics and usage patterns
• Custom data points you configure
• Performance and technical metrics

2.3 Automatically Collected Information

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: access times, pages viewed, referring URLs
• Cookies: Session cookies and preference cookies (see Section 8)

2.4 First-Party Analytics on Our Own Website and App

We use our own product (Hintway) to measure how our website (hintway.app) and app (dashboard.hintway.app) are used, so we can understand and improve our sign-up funnel. This "self-analytics" collects:

• Identifiers: a persistent anonymous identifier stored in your browser's local storage (key hintway.analytics.id) and a per-visit session identifier
• Interaction events: page views, sections viewed, scroll depth, time engaged, and clicks on buttons, navigation and outbound links
• Acquisition data: referral/campaign parameters from the URL (utm_source, utm_medium, utm_campaign, utm_term, utm_content, ref) and the referring page
• Technical metadata: browser platform, app version, timestamps, and an approximate location (e.g. country) that may be derived from your IP address
• Account activity (signed-in users): your account identifier and current plan, associated with product events such as account creation, login, email verification, project and dashboard creation, and subscription/checkout events

To measure the journey from a first anonymous visit through to sign-up and subscription, we pass a short anonymous identifier (hw_aid) from our website to our app when you follow a call-to-action, and associate it with your account when you register. This lets us attribute a sign-up to the original visit and marketing source.

Legal basis (EEA/UK): where required, we rely on your consent for non-essential analytics and, where applicable, on our legitimate interest in understanding and improving our Service. You can decline or withdraw consent at any time (see Sections 7 and 8).

This data is used solely to understand and improve our own Service. It isnever sold, rented, or traded, and it is never shared with third parties for advertising purposes (see Section 4).

3. How We Use Your Information

We use the collected information for:

• Service Provision: To provide, maintain, and improve our Service
• Account Management: To manage your account and subscriptions
• Communication: To send service updates, security alerts, and support messages
• Analytics: To understand usage patterns and improve our Service
• Security: To detect, prevent, and address technical issues and fraud
• Legal Compliance: To comply with legal obligations
• Marketing: To send promotional communications (with your consent, where required)

4. Data Sharing and Disclosure

We never sell your data. We do not sell, rent, or trade your personal information, the analytics data you submit, or the usage data we collect on our own website and app. We do not share it with third parties for advertising or cross-context behavioral advertising, and we do not use it to train AI models - data is only sent to an AI provider when you explicitly use the AI features with your own API key (see Section 9).

We only share information in the limited circumstances described below:

4.1 Service Providers

Third-party vendors who perform services on our behalf:

• Payment processors (Paddle)
• Hosting providers
• Email service providers

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Protect the rights and safety of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Analytics data is retained according to your subscription plan (1-12 months or custom retention). Account information is retained until you request deletion or your account is terminated.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at support@hintway.app

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for the Service to function
• Preference Cookies: Remember your settings and preferences
• Analytics Identifiers: We and our analytics tools store identifiers in your browser - via cookies or local storage (e.g. hintway.analytics.id) - to measure how our own website and app are used. See Section 2.4. You can clear these at any time through your browser settings/site data.

You can control cookies through your browser settings. Disabling certain cookies may limit Service functionality.

9. Third-Party AI Services

Our Service allows you to connect your own AI API keys (OpenAI, Anthropic, etc.) for natural language analytics features. When you use these features:

• Data sent to AI providers is subject to their privacy policies
• We do not share your data with AI providers unless you explicitly use AI features
• You are responsible for compliance with your AI provider's terms

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after such changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Dyweb
Email: support@hintway.app